Privacy Policy

We are Markato Limited (collectively referred to as "We", "the Company" or "The Green House"). We own and operate the Website www.thegreenhouse.com.hk (collectively referred to as "Our Website" or "thegreenhouse.com.hk"). Our Website offers a convenient way to shop online over the Internet, including by using our applications, and also provides one-stop home delivery services (referred to as “services”).

We recognize the importance of your privacy and maintaining the confidentiality of your personal information. This Privacy Policy applies to all products and services provided by us and sets out how we may collect, use and disclose your personal information. This Privacy Policy is governed by and observes the requirements of the Personal Data (Privacy) Ordinance (Chapter 486) (the "Ordinance"). By providing your personal data to us, you are consenting to this Privacy Policy.

The term "personal data" shall have the meaning ascribed to it by the PDPO.

PURPOSE OF COLLECTION AND USE OF PERSONAL DATA

You need not supply any personal data in order to access the Company’s website. When you participate in, access or sign up to any of the Services, personal data is collected from you to enable us to provide you with the Services. You may decline to provide us with the requested personal data, but in such case we may not be able to provide the Services to you. By submitting your personal data you consent to the use of that data as set out in this Privacy Policy Statement.

Types of Personal Data Collected

For the purpose of carrying on the company's business, including registration and administration of the company's website and related products and services, you may be requested to provide personal data such as, but not limited to, the following:

  • Your personal information and contact information such as your name, gender, date of birth, telephone number, social media contact, email address, residential address, mailing address, and billing address;
  • Your business information such as company name and business title;
  • Your account details, including first 6 digits and last 4 digits of credit card account numbers, or user accounts;
  • Your household income range, and personal interest;
  • IP address, real-time geographic location data, browser settings, browsing records, and/or other Internet log information of your computer or mobile device.

Personal data collected from you may be used by the Company for, without limitation:

  • Verifying your account identity;
  • Enabling the provision of the Services to you;
  • Handling your order(s) and payment instructions, or collecting outstanding bills;
  • Analyzing, verifying, and/or conducting credit checks and payment details;
  • Determining and verifying your eligibility for discounts and promotions;
  • Providing you with customer service;
  • Conducting marketing research, statistics analysis, and behavior analysis;
  • Making disclosures when required by applicable laws, rules and regulations;
  • Direct marketing of the products and services of the company and its partners;
  • Providing you with regular information, including details of relevant offers and rewards.

Security

All personal data you provide to us is secured on our website with restricted access by authorized personnel only. Those data may be provided to law enforcement agencies, governmental authorities, our related companies, or professional advisors (auditors, lawyers) who have undertaken to keep such information confidential.

RETENTION OF PERSONAL DATA

If you use a user identification code or password, you must treat such information as confidential. If your mobile number is used for account login, you shall ensure that timely update is made in your “Account Profile” if your number changes. We shall have no liability for any loss or damage resulting from a failure to secure your account in this way.

Unless there is a mandatory legal requirement, we will only retain your personal data for as long as is necessary to fulfill the purpose for which the data were originally collected.

DIRECT MARKETING

After receiving your consent, you may receive promotional materials via telephone, email, or direct mail. If you wish to unsubscribe, you can click the "unsubscribe" link in any promotional email at no cost, or contact our customer service at (852) 53161289.

Use of Cookies

A cookie is a small text file placed onto your device. We use cookies to recognize you, obtain information about your preferences, and carry out statistical analysis to improve our Services.

If you want to disallow the use of cookies, you can do so on your own web browser. If you disable cookies, you acknowledge that you may not be able to use some functionality of our website.

Scope of Application

This Privacy Policy Statement only applies to our Website and Mobile App. Our Website may contain links to other websites. Once you leave our website via a link, we do not exercise control over your personal data on those external sites. Accessing other websites is at your own risk.

Juvenile Protection

We do not knowingly collect information from juveniles. If we discover we have accidentally collected information from a juvenile without guardian approval, we will delete it as soon as possible.

Data Access & Correction

If you wish to access or correct your personal data, please contact us in writing at:

Markato Limited
Workshop 1, 8/F, The Factory, 1 Yip Fat Street, Wong Chuk Hang, Hong Kong

Amending Privacy Policy Statement

Our Privacy Policy may be amended from time to time without prior notice and will be published on www.thegreenhouse.com.hk.