Shipping Policy
We want to get your orders to you as quickly and smoothly as possible. Find our delivery options, fees, and schedules below.
Delivery Options & Fees
We offer free shipping for customers who reach a minimum spend, along with express options for those in a hurry.
| Service Type | Criteria | Delivery Fee |
|---|---|---|
| Standard Delivery | Orders over HK$499 (net) | FREE |
| Standard Delivery | Orders under HK$499 | HK$49 |
| Express Same-Day | Orders over HK$1,000 — placed before 10 AM on weekdays | HK$100 |
| Self Pick-up | No minimum spend | FREE |
Shipping Timeframes & Schedule
- Processing Time: Most orders are shipped within 48 working hours.
- Delivery Days: Our couriers deliver Monday to Saturday, excluding Public Holidays.
- Special Weather / Holiday Note: Delivery services will be suspended during the first two days of Chinese New Year, or when Typhoon Signal No. 8 (or above) or a Black Rainstorm Warning is in effect.
Delivery Coverage & Restrictions
Please note that we currently only deliver to selected areas within Hong Kong.
- Exclusions: We do not provide delivery to remote areas and outlying islands.
- Address Changes: Once your order is confirmed, we cannot change the delivery address. Please double-check your details before completing payment!
- Overseas Shipping: Policies vary by region. Please contact our team at marketplace@markato.hk before placing an international order.
Self Pick-up Service
If you prefer to collect your order in person, you can visit our Kwai Chung location.
📌 Location
WAC International Logistics (HK) Limited
Unit 1607–1610, 16/F, Vanta Industrial Centre,
21–33 Tai Lin Pai Road, Kwai Chung, N.T.
🕐 Pick-up Hours
| Monday – Friday | 11:00 AM – 12:30 PM & 2:00 PM – 5:00 PM |
| Saturday, Sunday & Public Holidays | Closed |
Please note: Wait until you receive your Pick-up Notification via WhatsApp before heading over to collect your items.
Issues & Tracking
- Tracking: You can track your order progress online through your account or via the link provided in your confirmation email.
- Damaged Items: If there is any issue with your product upon arrival, please email us immediately at marketplace@markato.hk so we can resolve it for you.
- Special Weather / Holiday Note: Delivery services will be suspended during the first two days of Chinese New Year, or when Typhoon Signal No. 8 (or above) or a Black Rainstorm Warning is in effect.